Your DWService API account comes with a balance system which you can manage according to your needs. On this balance you can add a certain amount of tickets whenever you need them. Those tickets will enable you to buy channels or agents.
Ticket price: 0.13 USD + Tax (The tax amount depends on your country)
1 agent costs 1 ticket/month (0.13 USD/month)
1 channel costs 30 tickets/month (3.9 USD/month)
This system enables you to increase or decrease the number of available channels and agents depending on your needs. In short, you just pay for what you really need every month. To learn more about channels and agents, please refer to this page
You have a team of 5 employees and you provide IT support to a company that owns 20 computers. In order to do so, you have built an application in which you make use of the DWService APIs. You start by adding 1000 tickets on your balance.
In order to let your 5 employees assist people, you need 5 channels (30 tickets x 5).
In order to be able to assist everyone in the company you are supervising, you need 20 agents installed on their computers (1 ticket x 20).
It makes a total of 170 tickets each month. Since you started with 1000 tickets, at the end of the month, you will have 830 tickets left.
Each payment is calculated on a monthly basis. However, we'll only bill a pro-rata price if you add an agent or a channel during the course of the month.Therefore if you start your payment on the 15th, we will only bill half of the price until the first day of the following month.
Let's say you are just getting started. On May 2nd you add 500 tickets to your DWService API account balance.
On May 6th you use your balance to get 3 channels
1 channel costs 30 tickets
Since you got 3 channels, the plain cost is 90 tickets
However, because you started on May 6th we calculate the cost with a pro rata:
31 days: 90 tickets
25 days: 73 tickets
On May 31st you have 427 tickets left on you balance (500 tickets - 73 tickets)
On June 1st, your balance will automatically decrease by 90 tickets. And you will pay for the whole month.
At the end of the month, you will have 337 tickets left on your balance
The DWService API ticket system is flexible enough to suit your needs and follow the growth of your activity. You can add a channel or an agent anytime and the billing will adapt itself. This enables you to smoothly grow your work team or your clients basis.
Let's take the first example again.
You start the month of June with 5 employees providing IT support. On June 15th you decide to hire a 6th employee. Therefore you need a 6th channel. Here is what happens:
This principle works in the same way with agents.
Let's say the company you assist goes from 20 people to 50 people on June 20th